Refund & Cancellation Policy

1. Subscription Plans

MoonMatrimony offers the following paid plans:

• Silver Plan — ₹999 for 3 months
• Gold Plan — ₹1,999 for 6 months

The Free Plan does not involve any payment and is not covered under this refund policy.

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2. Cancellation Policy

• Subscriptions are activated immediately upon successful payment and cannot be "cancelled" in the traditional sense, as there is no recurring auto-billing — plans are one-time purchases for a fixed duration.
• You may stop using the service at any time; however no partial refunds are provided for unused subscription duration except as described in Section 3 below.
• To request account deletion or to opt out of future communications, email us at admin.matrimonyinfo@gmail.com

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3. Refund Eligibility

Refunds may be considered only in the following circumstances:

• Duplicate Payment: If you were charged more than once for the same subscription due to a technical error, the duplicate amount will be refunded in full.
• Payment Deducted but Plan Not Activated: If your payment was successful but your subscription was not activated within 24 hours due to a technical issue, contact support for a full refund or manual activation.
• Unauthorized Transaction: If you believe a payment was made without your authorization, report it within 7 days for investigation and possible refund.
• Service Not as Described: If the purchased plan features (as described on our Plans page) were not provided due to a platform error, you may request a refund within 7 days of purchase.

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4. Non-Refundable Cases

Refunds will NOT be provided in these cases:

• Change of mind after purchasing a plan
• Not finding a suitable match — MoonMatrimony does not guarantee matches or marriages
• Partial usage of subscription benefits
• Account suspension or termination due to violation of our Terms & Conditions
• Dissatisfaction with profile quality of other members
• Failure to use the platform during the subscription period

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5. Refund Process

• To request a refund, email admin.matrimonyinfo@gmail.com with your registered phone number, payment ID (from Razorpay receipt), and reason for refund
• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed back to the original payment method via Razorpay within 5-7 business days
• You will receive an email confirmation once the refund is processed

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6. Contact for Refund Requests

Email: admin.matrimonyinfo@gmail.com
Phone: +91 98765 43210
Support Hours: Monday - Saturday, 9 AM - 6 PM IST
Address: Tiruchirappalli, Tamil Nadu, India — 620001